Terms of service

1. Who we are and what these terms cover

Pricebreeze is a software service (SaaS) that reads supplier price lists, matches them against the products in your WooCommerce store and presents proposed price changes for your approval.

Pricebreeze, Krinis, Nikaia 184 54, Greece.

These terms form a binding agreement between you and us and govern all access to and use of the service, including the free trial period. By accepting them you confirm that you have authority to bind the business on whose behalf you are registering.

2. The service and its limits

You upload price lists as PDF, Excel or CSV. The service extracts products, codes and prices, matches them against your catalogue and presents the proposed changes together with the resulting margin.

No change is written to your store without your explicit, case-by-case approval. Previous prices are stored before every write so that a full restore is possible. The service never deletes products in your store under any circumstances.

The service does not constitute accounting, tax, legal or investment advice and does not replace your own commercial judgement regarding your pricing policy.

3. Account and access to your store

You must provide accurate details, keep your account credentials confidential and notify us promptly of any unauthorised use. You are responsible for all activity carried out through your account, including that of collaborators to whom you grant access.

The store connection uses a WooCommerce REST API key that you create, with read and write permission for products only. You confirm that you are lawfully authorised to administer every store you connect. You may revoke the key at any time from within the application.

You may upload only files you are entitled to process. The service may not be used for unlawful purposes, to circumvent technical restrictions, or to process third-party data without a lawful basis.

4. Your review and approval

Review before application is an essential term of the service, not an optional step. Every proposed price is presented with its cost, the current retail price and the resulting margin so that you can decide on an informed basis.

By approving a change you confirm that you have checked it. The prices published in your store remain solely your responsibility, as does their compliance with legislation on price indication, promotions and consumer protection.

The undo function restores the prices recorded by the service immediately before the write. It does not reverse orders already completed, nor any other consequences that arose in the meantime.

5. Automated document reading

Artificial intelligence technologies are used to read your files. Reading is probabilistic by nature: the service flags low-confidence rows, ambiguous prices and implausible margins, but does not guarantee complete extraction accuracy for every file and every layout.

Numeric computation (margins, application of pricing rules, rounding) is performed deterministically by the code and not by artificial intelligence models.

The content of the files you upload is treated as untrusted input and is not used to train third-party models.

6. Plans, trial, billing and withdrawal

Every new workspace starts with a fourteen-day free trial, with no card required. When it ends, if no plan is selected, the workspace moves to a read-only state. No data is deleted for this reason.

Subscriptions are billed in euro, monthly or annually, through Paddle.com Market Ltd, our merchant of record, who acts as the seller and issues the invoices. Prices shown exclude VAT where applicable.

You may upgrade, downgrade or cancel at any time. Cancellation takes effect at the end of the paid period. If a payment fails, a grace period is provided to update the payment method, after which the workspace moves to a read-only state.

If you contract as a consumer, you have a fourteen-day right of withdrawal. By requesting immediate performance of the service within that period, you acknowledge that the right lapses upon full performance. Details and exceptions are set out in the Refund policy.

7. Availability, support and changes

We aim for high availability but do not guarantee uninterrupted or error-free operation. Planned maintenance may take place.

Long-running work is executed in the background and resumes after any interruption. Support is provided by email, with priority for the Pro and Agency plans.

We reserve the right to develop the service further. Any material reduction of the capabilities of your plan will be announced in advance and entitles you to terminate without charge.

8. Limitation of liability

The service is provided “as is”. To the maximum extent permitted by applicable law, implied warranties of merchantability, fitness for a particular purpose and non-infringement are excluded.

We are not liable for prices that you approved, for lost profits, lost sales, loss of custom, goodwill or data, nor for indirect, incidental or consequential damages. We are not liable for third-party services outside our control, such as hosting, your WooCommerce installation, its plugins or the payment provider.

Our total liability for any claim arising out of this agreement is limited to the subscription fees you paid during the twelve months preceding the event giving rise to the claim.

Nothing in these terms limits our liability for wilful misconduct, gross negligence, personal injury or death, nor affects any mandatory rights afforded to you as a consumer.

9. Indemnity

You agree to indemnify us against third-party claims arising from your use of the service in breach of these terms or of the law, in particular from connecting a store without authorisation, processing files without the right to do so, or publishing prices in breach of applicable legislation.

10. Data, confidentiality and security

The processing of personal data is described in the Privacy policy, which forms an integral part of these terms. In respect of your store data we act as processor, on your instructions.

Your price lists and store data remain yours and are accessible only within your workspace. Store credentials are held encrypted at application level.

Infrastructure, files and processing all run within the European Union.

11. Term, termination and deletion

You may terminate the agreement at any time from Settings. We may suspend or terminate access in the event of a material breach of these terms, with prior notice where reasonably practicable.

After cancellation the workspace remains read-only for six months and is then deleted, following prior notice. You may request immediate full deletion, which is carried out within seven days.

12. Changes to these terms

We may update these terms. Material changes will be announced in the application or by email at least fourteen days before they take effect, and renewed acceptance may be required. If you do not agree, you may terminate the agreement before they take effect.

13. Governing law and dispute resolution

These terms are governed by Greek law. The courts of Athens shall have jurisdiction, without prejudice to any mandatory right of a consumer to bring proceedings before the courts of their place of residence.

If you are a consumer, you may use the European online dispute resolution platform. In any case we would rather resolve matters directly: please contact us first.